Customer Reviews

Great people. Sales team guy Sage was great, he waited more than an hour after closing for me to drive there to look at vehicle?! Finance guy Mr. Medlock is the reason for 5 stars. It would be a pleasure to purchase vehicles here in the future. Thanks Cogswell!

We bought a used car from Cogswell motors this week and were incredibly happy with the service, the honesty, the above and beyond attitude and so much more! They worked with me on financing and also did extra cleanup on the interior of our used car. We got a free oil change and they filled the tank up with fuel before we signed papers. Steve was our salesman, he’s fantastic and Derek was our finance guy and he was super friendly and helpful. I would highly recommend this car dealership!

Excellent service, attention to detail! Really went above and beyond to provide best service possible Steve Gist is the most polite, and professional salesman we've ever dealt with 👍👍

Personal, professional and focused on task. Couldn't ask for more. New facilities are top of the line by the way. Congratulations on the improvements! Had to go back again because my phone had disconnected from my car and they were right there to help me again They reconnected my phone with a smile and no charge and I can't think of a better way to get and keep customers. Kudos to the service personnel again and, if it was me, I would give them a raise!!

Always helpful. My wife thought the batteries were dead in her Chrysler Pacifica because it wouldn't start. Cogswell is not a Chrysler dealer but said they would check batteries, which turned out to be fine. They didn't charge anything for the time they had it in the shop. Fantastic service, which I already knew about because they have always done the service on my truck.

Last week we were travelling cross country in our Ford class A motor home when we lost our dash air conditioning. After several Ford dealers refused to help us, I spoke to Lisa Cook in the service department who told me to stop in the next morning at 8:00 am and they would try to help us. They took us right away, and after three hours of work, were unable to find a replacement expansion valve for us which was faulty. The part is not a Ford part, but they tried to cross the numbers to locate one for us. Bottom line is after evacuating and refilling our system with the proper amount of refrigerant, our ac is working better even without the new expansion valve. We were able to continue on our trip for the next six weeks with a tolerable ac system. Our sincere thanks to Lisa, tech Justin, and all who participated in trying to assist us. Cogswell Motors is first class when it comes to customer service!

I was looking for something that would fit 6 people comfortably and tow a 9000lb camper. Of course the ford expedition is the only way to go to check all of those boxes. Unfortunately, there just isn't much on the market and to get the extra 2000lbs of towing, the heavy duty tow package had to be added. So I went online to the ford website and completely customized my expedition. Then, ordered from Jacob Reddell at Cogswell motors. I was expecting it to take about 4 months and it only took 2! Jacob checked all of the incentives and rebates and made sure I got the best deal, even on my custom order.

The Service department is great! They serviced my truck and rotated my tires and gave me a list of things that will need fixing in the near future. Great Customer Service!

Quick Lane still had everyone beat on a new set of tires that I liked to use and they did an excellent job on everything I had worked on. Also they followed up with me to check if everything was still working correctly a few days later.

These are some really great people! Got our truck in, fixed, and out same day. Awesome work!!! Thanks...

Service was prompt and informative, but now my steering column clicks whenever I turn.

Good visit today. Oil change, alignment and Four new tires.

Everything was fine. I would have liked a better explanation of the multipoint inspection results. I asked about needing tires and he said no they looked fine. I reviewed the paperwork this morning and it says at the bottom I need tires. Just a better explanation of the inspection results.

Major silliness, with my daughter, 2 granddaughters and a friend. What a silly day we had.😃😂

We love Ricky Hewitt. He always gets us just the right vehicle!! He goes above and beyond; however, my husband had a disturbing experience with Rick's manager, Doug Via, being disrespectful to Rick in front of him.

Cudos to Travis today!!! Although Cogswell has never really impressed me with their customers service,(especially their sales team on the floor, as well as behind the parts counter). Like they know they are "the only show in town" kinda treatment. Travis knocked it out of the park today when my wheel lug nut key lock was misplaced. Travis went back to the shop and spent considerable time looking until he found it. He also fixed my fob.Thank you Travis, see you soon!!

All good....!!!!!!!

Made it easy to buy work truck when no other dealers had any.