Customer Reviews

mechanic Justin was very detailed , willing to communicate with me, and very helpful repairing my 6.0 D.

Fast and easy

Large selection of newer used vehicles. Love the Santa Fe limited, I believe it is the safest vehicle I have ever driven. I am a satisfied customer.

Quick in and out service and friendly,knowledgeable employees.

They we unable to fix my problem because it didn’t show a code. They were very helpful.

New in town and wanted to make sure I got quality service for my F150. I was not disappointed at Cogswell

Came in for a standard oil change and tire rotation. The remodeled facility is a nice upgrade and easy to navigate. Everything was as usual except that it took ~2 hours where it usually takes ~1 hour to complete. That said - I arrived at ~1045 and left at ~1245 so it was during the lunch hour.

Our salesman (Jacob Reddell) did an amazing job. Other people in the building just stare at you. You can smile and nod your head or say hello, they still will only just stare at you. I actually had to walk into an office (everyone just stared at me) and had to imitate the conversation that I needed a sales person to help me. Luckily I got the right one because Jacob was super informative and attentive and made the experience worth buying a car from them. I’d go buy a car from him again, but not from anyone else in the building.

Always a great experience and friendly service

Repeat of original repair request

Deana Via was amazing and so sweet. No pressure whatsoever. However, the finance person Derek Medlock was very rude and unprofessional. He yelled at me while I was on the phone with my loan officer trying to help stating "Does she work here and does she know the dealership? I think not. Let me do my job!" Very rude and hateful. I would think in his position professionalism and curiosity is a requirement. The process took 1.5 hours and finally Deana let me leave stating there was no point in holding me up. I paid cash for my vehicle and the process should of been super easy. I have never experienced such horrible customer service!

I had some recall work done. The work was fine, but they were a day later than promised and I got no phone call. I had to cancel a Dr. appt. because I had no vehicle. Their communication is horrible!

Ford needs to something about the lugs nuts this is the third vehicle I had to replace them you all been using the wrong size socket!

I made an appointment at 9:30am on a Friday to have a recall fixed on my truck (all that needed to be done was a reprogramming). I dropped my truck off early and went back to check on it at 1:30 because I had not heard back. When I got there they still had not pulled my truck in to work on it. I asked them what is the point of making an appointment if my truck is going to sit in the parking lot all day… They told me they would work on it before the end of the day. No one called me the rest of the day and they kept my truck overnight without even calling to notify me. When I called the next day they told me that they didn’t work on it and that the maintenance department was closed for the weekend. After they worked on my truck on Monday, I picked it up and the problem was still not fixed.

BEWARE when getting work done here. $505.40 labor was charged for less than an hour of actual work. They charge based on their “repair estimate book”. I guess we have differing opinions on the word “Estimate”. Service manager gave some hee-haw story about “sometimes it goes in our favor, and sometimes it goes in your favor, this time it just happened to go in ours”. He also said that ALL companies charge based on repair estimate books and not actual repair times. No doubt this is like a casino where the customer is on the losing side WAY more than the house. Kudos to the technician for getting the job completed under the estimate. Hopefully, the technician gets to pocket all the extra cash I was swindled out of but pretty sure the company will be the ones making off with the bounty. Had all my service done here since moving to this area, even purchased tires here. I may not bring a bunch of revenue to this business but it looks like that little will be going somewhere else. In reply to (Owner), before leaving original review I did have quite a long conversation with Keith regarding this issue, feel free to check the phone records. Don’t really feel another conversation with him will change either of our positions.

I will never go here again and so glad I didn’t go thru with buyer there. The rudest and most unorganized I have ever seen a dealership. Not only was I lied to and give the run around and ignored. Then when I called them out they try to shame me and say it’s because the couldn’t get me qualified. But another dealership had me approved and got everything I demanded in 20 mins. Funny huh. What’s the commission on zero? That’s how many stars I give these morons.

I would not used cogswell for any vehicle repair. They do not know how to schedule vehicles and gave me the run around and had my truck for two weeks and never touched it and told me it would go on the rack in two days and never did.

Horrible service! Didn’t even contact us! Just ghosted us! Can’t even answer the phone! Maybe if they would get off there little golf carts they could get some work done. Oh and by the way I moved and got a brand new jeep somewhere else ahahaha!